Privacy policy

At Yorluna, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting or making a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information when you use our website or place an order:

Name
Shipping and billing address
Email address
Phone number
Payment information (processed securely through our payment providers)
Order history
Device, browser, IP address, and website usage information collected through cookies and similar technologies

We only collect information that is necessary to provide our products and services.

How We Use Your Information

We use your information to:

Process and fulfill your orders
Arrange shipping and delivery
Provide customer support
Respond to your inquiries
Send order confirmations, shipping updates, and service-related communications
Improve our website, products, and customer experience
Detect fraud, unauthorized activity, or security risks
Comply with applicable legal obligations

We do not use your personal information for advertising purposes without your consent.

Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We only share your information with trusted service providers when necessary to operate our business, including payment processors, shipping carriers, and website service providers. These providers may only use your information to perform services on our behalf.

Data Security

Our website is protected by SSL (Secure Socket Layer) encryption, which helps safeguard your personal information during transmission.

We also maintain reasonable administrative, technical, and physical security measures designed to protect your information against unauthorized access, disclosure, alteration, or destruction.

Although no method of data transmission or storage is completely secure, we continuously take appropriate measures to protect your information.

Cookies

Our website uses cookies and similar technologies to improve website functionality, remember your preferences, analyze website performance, and enhance your shopping experience.

You may adjust your browser settings to refuse or delete cookies, although some website features may not function properly.

Your Privacy Rights

You may request to:

Access the personal information we hold about you.
Correct inaccurate information.
Request deletion of your personal information where permitted by law.
Contact us regarding any questions about how your information is handled.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Applicable Law

This Privacy Policy is governed by the applicable laws of the United States, together with any other applicable federal or state privacy regulations that may apply to our business operations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The updated version will be posted on this page with immediate effect.